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Balloon Aloft Canberra Pty Ltd, trading as Balloon Aloft
ABN 14 076 174 680
Important: Please ensure that all members of your party have been made aware of the following conditions. Your acceptance of these
conditions is a term of supply of the Services. By paying for and accepting supply of the Service, you agree to be bound by these conditions.
If you do not accept these conditions you should contact Balloon Aloft immediately and prior to accepting supply of the Service. Treat your ticket
similar to that of any other Airline ticket as our Terms and Conditions are comparable to the rest of the Aviation Industry.
Under no circumstances will Balloon Aloft be liable for direct, indirect, consequential or incidental damages,
including but not limited to lost or damaged property, lost profits or savings or damages or
disappointment. You will be required to complete an indemnity form prior to flying.
Balloon Aloft may arrange for your flight to be carried out by another balloon companyto be performed under a ‘code-sharing’ arrangement, i.e.
it may subcontract another ballooning company to provide you with your flight. In such instances, Balloon Aloft accepts no liability in
connection with such services or for any loss, injury, or damages to in respect to person or property. Balloon Aloft reserves the right to
alter contents of products and location when deemed necessary.
2. ALTERATION & CANCELLATION OF A BOOKING
In the unfortunate event you should have to alter or cancel your booking certain fees & conditions apply:
(Please Note: it is also considered a cancellation if you wish to alter or re-schedule your confirmed flight date):
- Within 72 hours prior to a weekday or a weekend flight no changes are permitted – passengers are advised to make their own
insurance provisions in case of unforeseen circumstances including being unwell to fly due to illness. Under no circumstances
will flights be refunded or re-scheduled if passengers cancel or do not show for their ballooning experience on the morning of
the scheduled flight.
- Between 72 hours and 7 days prior to rescheduling a weekday, weekend or Public Holiday flight - a $50 per person rebooking fee
will be charged; weekday flights will need to be re-scheduled on a weekday flight only, excluding public holidays.
Cancellation fees are strictly non-refundable. You will lose the full cost of your flight if you fail to show up for your flight.
You may send someone else in your place if you wish – please let us know the name of the replacement person before the flight. You
cannot receive a refund on any trips booked using a gift certificate. (See Section 4) NB: Separate cancellation and alteration
provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Balloon
Aloft Canberra reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and
Conditions may be superseded by those published on your booking confirmation documentation.
For terms and conditions relating to accommodation packages, please refer to your accommodation confirmation.
3. FAILURE TO SHOW
You will lose the full cost of your flight if you fail to show for your flight no matter what the reason. No refunds
or flight rescheduling are allowed. You may send someone else in your place if you wish. Please let us know the
name of the replacement person before the flight. If you are unduly concerned about your ability to attend the flight,
travel insurance is recommended (contact your Insurance Broker). NB: Separate cancellation and alteration provisions
apply to large groups and customised events. These are specified on the group booking documentation supplied. Balloon
Aloft reserves the right to amend these fees and notice periods.
4. GIFT CERTIFICATES
Gift Certificates are valid only when fully paid by the purchaser or distributor. Gift Certificates cannot be redeemed for
cash or refunded in part or full.
Certificates are transferable to other individuals with written permission of the Certificate holder and are valid only for the
period indicated thereon. Once the Certificate has been redeemed (i.e. the flight date has been booked) all other terms relating
to Alteration and Cancellation apply, however the value remains non-refundable.
Your Gift Certificate is strictly valid until the Expiry Date shown on your Gift Certificate, and you must fly within that
period. Should you need to extend the validity of your gift certificate beyond the normal 12 months, reinstatement fees
apply: $50 — 6 month extension; $100 — 12 month extension. Reinstatement period is from the date of expiry. Reinstatement fees
are strictly non-refundable. Please note that it may take several attempts to fly before a successful launch is achieved so
Gift Certificate holders need to book well in advance of the expiry date.
Weekend flights are always popular and may be booked out for a few weeks in advance. Please consider this when making
your arrangements. We do not fly pregnant ladies past 10 weeks of their gestation period, the disabled or people recovering
from major operations. In this instance, Certificates are fully transferable.
5. DISCOUNTED FLIGHTS
Any discounts or special offers are only available on the full recommended retail price and are not valid in conjunction with
any pre-existing discounts or seasonal specials. Any discounts/coupons need to be presented at the time of booking. No amount
will be refunded if a discount/coupon is presented after initial booking. Any bookings made using a discount or special offer
are non-refundable. Bookings are transferable to other individuals and are valid only for the period indicated thereon. All terms
relating to Alteration and Cancellation (see Section 2) apply, however the value remains non-refundable. Should you need to
extend the validity of your booking beyond the normal 12 months, reinstatement fees apply: $50 — 6 month extension;
$100 — 12 month extension.
6. FLIGHT DURATION
Flight duration is approximately 45 minutes to 60 minutes.
6. WEATHER, MECHANICAL, STAFFING & OTHER SAFETY CONDITIONS
Hot air ballooning relies on suitable weather conditions in order to proceed safely. Additionally, flights may be dependent on
mechanical performance or staffing availability. When conditions are deemed by Balloon Aloft Canberra to be unsuitable or unsafe
to proceed, then trips may not go ahead on the scheduled date. Similarly, a trip may be postponed due to less than minimum numbers
being achieved. Our balloons may not always fly over the central area of Canberra. Whilst our pilots will endeavor to fly as close
to the lake and national attractions as possible, our flight path is determined by the most up to date meteorological conditions to
ensure the safest possible flight for all concerned.
In the unfortunate event that a flight must be delayed, rescheduled or cancelled due to any factor, Balloon Aloft will hold payment
and offer alternative dates. If you require a refund for a flight Balloon Aloft has cancelled, please contact the Balloon Aloft
Canberra office within 12 months of the purchase date of your flight. Gift Certificates are non-refundable. Balloon Aloft will not
accept any liability for travel, accommodation, inconvenience or other cost incurred or lost through such cancellations.
International, interstate and country visitors should factor the possibility of short notice cancellation.
8. REBOOKING YOUR FLIGHT
If your flight has been cancelled due to inclement weather conditions, please contact our office as soon as possible to rebook.
Payment received for your flight will be held in credit and applied to the rebooking. Rebooking must be done within 12 months
of the purchase date of your flight or within the validity of your gift certificate. Gift Certificates will need to be rebooked
before the expiry date of the Certificate. There will be no refunds for bookings held on our system for longer than 12
months. Being a weather dependant activity it may take several attempts to fly.
9. YOUR RESPONSIBILITIES
(a) It is your responsibility to ensure that you have received booking confirmation details of your flight: please notify our
office immediately and prior to your flight date if you do not have this information. You are required to follow our
check-in procedures outlined on your Booking Confirmation prior to your flight.
(b) You must fly within the time limit of your gift certificate or rebooking date. Therefore, please do not leave it until the
last minute to book. If the weather is unsuitable or if there is no availability you may have to try again. It is your
responsibility to make as many attempts as necessary to fly or your voucher may expire.
(c) In the interests of safety, you undertake to follow the instruction of the pilot and ground crew, comply with any local
codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Balloon Aloft, it's owners,
officers and employees for all loses and/or damage arising from any act or default on your part or the part of a member of your
party. Under no circumstances at any time during the supply of Services should you or a member of your party be under the
influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment at this time.
(d) Check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature
of hot air ballooning. Please be advised you will be asked to sign a health statement and waiver at our meeting point prior
to your flight. You agree to indemnify Balloon Aloft, it's owners, officers and employees against any incident related to
your health occurring during or after the supply of the Services. We do not fly pregnant ladies past 10 weeks of their
gestation period, the disabled, or people recovering from major operations.
(e) Personal belongings are taken at your own risk.
(f) Ballooning is an outdoor adventure activity, Balloon Aloft cannot be held liable for damage to clothing.
10. We carry Air Carriers Liability Act Insurance up to AUD$725,000 per passenger.
11. We do require you to sign a standard Balloon Aloft 'Registration & Acceptance of Risk' before the flight. When
you sign this, you are operating under Air Operators Certificate No NSW 564923, issued by the Civil Aviation
Safety Authority of Australia. (Other affiliate operators will have their own registration system.)
Balloon Aloft Canberra Pty Ltd. ABN 14 076 174 680. Terms and Conditions subject to change without notice.